Kentish Town Man And Van Service Terms and Conditions
These Terms and Conditions apply to all bookings made with Kentish Town Man And Van for household moves, item transport, furniture collection, delivery support, and related man and van services. By placing a booking, you agree to be bound by the terms set out below. If you are booking on behalf of another person, you confirm that you have their authority to do so and that they also accept these conditions. These terms are designed to be clear and fair, and to reflect the practical realities of a professional man with van service operating in the UK.
In these Terms and Conditions, references to “we”, “us”, and “our” mean Kentish Town Man And Van. References to “you” and “your” mean the customer or person receiving the service. The service may include loading, transport, unloading, and, where agreed in advance, waiting time, dismantling, assembly support, or rubbish removal as permitted by law. Any additional services must be agreed before the job begins and may affect the final price. Nothing in these terms affects your statutory rights under UK consumer law.
We reserve the right to refuse or withdraw a booking where the requested service is unsafe, unlawful, outside our capacity, or materially different from the information provided at the time of booking. If we believe the move presents a health and safety risk, involves prohibited items, or requires equipment or staffing beyond what was agreed, we may amend the service, apply additional charges, or cancel the booking in accordance with these terms.
Booking process begins when you submit the required details and receive confirmation from us. A booking is only confirmed once we have accepted the job, confirmed the date and time, and, where applicable, received any deposit or advance payment requested. The information you provide must be accurate, complete, and current. This includes pickup and delivery addresses, access conditions, floor levels, parking restrictions, inventory details, and any special handling requirements. Our quote will be based on the information you provide, and any omission or inaccuracy may lead to a revised price or service adjustment.
You must ensure that the items listed for transport are lawful to move and suitable for the booked vehicle and crew. If the actual volume, weight, or complexity of the move exceeds what was described, we may need to reprice the job, supply additional manpower, or change the vehicle size. Such changes are subject to availability and may delay the service. We do not guarantee the carriage of items that were not declared in advance, particularly fragile, oversized, valuable, or hazardous items. The customer remains responsible for checking that everything intended for transport is included in the booking details.
We may use telephone, email, text message, or other electronic communications to confirm, amend, or cancel a booking. You are responsible for reading and responding to such communications promptly. If we request confirmation of parking arrangements, lift access, a loading bay, or other site information and you fail to respond, we may proceed on the basis of the information already supplied or treat the booking as requiring revision. The Kentish Town Man And Van booking process is designed to reduce delays, so cooperation from the customer is essential.
Payment terms will be stated at the time of booking or in the confirmation message. Unless otherwise agreed, payment is due immediately upon completion of the service. We may require a deposit to secure the date, especially for larger jobs, weekend work, urgent bookings, or tasks involving multiple stops. Deposits are normally non-refundable except where we cancel the booking or agree otherwise in writing. We accept payment methods that we communicate in advance, and we may decline cashless or card transactions if technical issues or verification failures arise.
All prices are quoted in good faith based on the details supplied. Quotations may be fixed, estimated, hourly, or based on a combination of factors such as travel time, loading time, number of crew, waiting time, access difficulties, stairs, congestion, congestion charges, parking charges, and any specialist equipment required. If the actual job differs from the description given at booking, additional charges may apply. These may include extra time, a second trip, fuel supplements, or charges for delays caused by the customer, third parties, or restricted access.
If payment is not made when due, we reserve the right to charge reasonable recovery costs and interest to the extent permitted by law. We may withhold unloading, delay completion, or suspend services until outstanding amounts are paid in full, provided that doing so is lawful and reasonable in the circumstances. Where a dispute arises about an invoice, you should notify us promptly and in good faith, but you must pay any undisputed amounts by the due date. No set-off or deduction may be made unless agreed by us or required by law.
Cancellations and rescheduling must be made as soon as possible. If you need to change the date or time, we will try to accommodate the request, but any change is subject to availability and may require a revised quotation. If you cancel within a reasonable time before the scheduled service, we may return part of any payment already made, less any non-refundable deposit or legitimate costs incurred. If you cancel at short notice, especially after crew allocation, vehicle dispatch, or commencement of travel, you may be charged a cancellation fee.
For urgent same-day or next-day bookings, cancellation charges may be higher because the appointment may have prevented us from accepting other work. If access is impossible on arrival, if no one is present to authorise the job, or if the service cannot proceed because you have not prepared as agreed, we may treat that as a late cancellation or failed attendance. In such cases, travel time, labour time, waiting time, and any incurred costs may still be payable. This applies to man and van hire arranged on short notice as well as pre-booked transport services.
If we need to cancel or reschedule due to vehicle failure, crew illness, severe weather, road closures, safety concerns, or other events beyond our reasonable control, we will take reasonable steps to notify you and offer an alternative date or refund any payment received for the affected portion of the job. Our liability for inconvenience caused by such changes is limited as set out in these terms. We are not responsible for indirect losses arising from cancellation or postponement, such as missed appointments, lost earnings, or third-party charges, unless the law requires otherwise.
Liability is limited to the extent permitted by UK law. We will take reasonable care when handling your goods, but you remain responsible for ensuring that items are suitably packed, secured, and protected for transport unless you have specifically paid for packing assistance or other agreed support. Delicate, antique, electronic, and high-value items should be declared in advance so that appropriate precautions can be considered. We are not liable for pre-existing damage, hidden defects, inadequate packaging, or wear and tear inherent in the item itself.
Our team will use reasonable skill and care in carrying, loading, and unloading items, but we are not liable for losses caused by information you fail to provide, instructions that are unclear, or circumstances outside our control. This includes damage arising from unstable furniture, unsecured contents, unsuitable access, defective lifts, low ceilings, narrow stairways, or unsafe parking. Where possible, we may point out obvious risks, but this does not transfer responsibility away from the customer for declaring known hazards. The customer should ensure that property access is lawful and that permission has been obtained where required.
Nothing in these terms and conditions for man and van services excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under English law. Subject to that, we will not be responsible for loss of profit, business interruption, loss of opportunity, or consequential loss. If we are found liable for loss or damage to goods, our liability will generally be limited to the lower of the reasonable repair or replacement cost and the value of the affected service, unless a different limit is required by law or expressly agreed in writing.
Waste regulations and prohibited items apply where our service includes removal of unwanted goods, household waste, or rubbish. We operate in accordance with UK waste legislation and will only transport, dispose of, or transfer waste where we have the appropriate legal permission and disposal arrangements. You must tell us in advance if the job includes waste, as ordinary removals and waste collection are treated differently. We may ask you to describe the waste accurately and to confirm whether any items are reusable, recyclable, or for disposal.
You must not present hazardous, illegal, or controlled materials for transport unless we have expressly agreed in writing and confirmed that we are legally permitted to handle them. Prohibited items may include, without limitation, asbestos, clinical waste, chemicals, solvents, pressurised containers, explosive materials, gas bottles, batteries requiring special disposal, and items contaminated by bodily fluids. We may refuse any item that appears unsafe, contaminated, or unlawful to move. If such items are discovered after booking, we may stop work immediately and charge for time already spent and any costs reasonably incurred.
Where waste is removed, you agree that you are the lawful owner or authorised disposer of the items and that you are not seeking to dispose of stolen goods, fly-tipped waste, or items that require special licensing without prior agreement. We may request details needed to complete lawful disposal, including item descriptions, volume, and any relevant documentation. We reserve the right to decline waste jobs that could expose us to legal or environmental risk. If you misdescribe waste or conceal prohibited material, you will be responsible for any fines, penalties, clean-up costs, and third-party losses arising from that misdescription, to the fullest extent permitted by law.
The customer is responsible for ensuring that parking, loading, and access arrangements are available at both collection and delivery points. Any permits, suspension requests, concierge approvals, building access codes, or lift bookings must be arranged by you unless we have expressly agreed otherwise. If we incur parking fines, release fees, tolls, congestion charges, or similar charges because suitable arrangements were not in place or because information provided was incorrect, those amounts may be passed on to you together with any reasonable administration cost. We will not be responsible for delays caused by traffic, weather, road incidents, or access problems outside our control.
You are responsible for removing or securing items of personal importance before the service begins. This includes cash, keys, documents, passports, jewellery, bank cards, and similar valuables. We recommend that important records and personal possessions are carried by you rather than placed in the vehicle. If you request that we handle especially valuable items, you must notify us beforehand so that we can decide whether to accept the task and whether any additional conditions are needed. Failure to disclose value or fragility may affect any claim relating to loss or damage.
To the fullest extent permitted by law, we are not liable for indirect or consequential loss, and any claim must be made promptly after the service is completed or the issue is discovered. You should inspect your goods as soon as reasonably possible and report any concerns without delay. Where a claim is valid, our preferred remedy may be repair, replacement, partial refund, or another reasonable solution at our discretion, depending on the nature of the issue and the circumstances of the job. Failure to notify us promptly may make investigation more difficult and may reduce the amount recoverable, if any.
These Kentish Town Man And Van service terms may be updated from time to time. The version in force at the time of booking will apply to that booking unless a change is required by law or agreed by both parties in writing. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. A failure or delay by us in enforcing any right does not waive that right. These terms, together with the booking confirmation and any written amendments, form the entire agreement between us and you for the relevant service.
Governing law and jurisdiction: these Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law provides otherwise. If you are a consumer, nothing in this section affects any mandatory rights you may have under applicable UK legislation. By confirming a booking, you acknowledge that you have read, understood, and agreed to these terms.