Service Terms and Conditions for Kentish Town Man and Van
These Terms and Conditions set out the basis on which Kentish Town Man and Van provides man and van, removals, and associated services within its local service area. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company" means Kentish Town Man and Van, the provider of man and van and removal services.
1.2 "Customer" means the person, firm or organisation booking the services of the Company.
1.3 "Services" means any man and van, removal, relocation, delivery, loading, unloading, packing, or related services provided by the Company.
1.4 "Service Address" means the collection and delivery addresses specified at the time of booking.
1.5 "Goods" means the items, belongings, furnishings, equipment or other property to be moved, transported, or handled by the Company.
1.6 "Working Day" means any day other than a Saturday, Sunday, or public holiday in England and Wales.
2. Scope of Services
2.1 The Company offers man and van and removal services for domestic and commercial customers, including local moves, small removals, furniture transport, and related services within the Company’s service area.
2.2 The exact scope of the Services, including the number of personnel, size of vehicle, and whether assistance with loading, unloading or packing is provided, will be agreed at the time of booking and confirmed in the booking confirmation.
2.3 The Company reserves the right to refuse to transport any Goods that are unsafe, illegal, excessively heavy, improperly packed, or otherwise unsuitable for carriage.
3. Booking Process
3.1 Bookings may be made by the Customer through the Company’s accepted booking channels. By placing a booking, the Customer confirms that they are authorised to do so and that the information provided is complete and accurate.
3.2 The Customer must provide full details of the Service Address, access information, parking arrangements, the approximate volume and nature of the Goods, and any items requiring special handling.
3.3 A booking is not confirmed until the Company has accepted the booking and, where required, the Customer has paid any deposit or prepayment specified by the Company.
3.4 The Company may request photographs, lists of items, or other reasonable information to assess the size of the job and whether the requested vehicle and crew are suitable.
3.5 If, on arrival, the scope of the work is materially different from that described at the time of booking, the Company may adjust the price, modify the Services, or refuse to proceed if it is unsafe or unreasonable to continue.
4. Pricing and Quotes
4.1 Prices may be based on hourly rates, fixed rates, distance, size of vehicle, number of personnel, or a combination of these factors, as explained at the time of booking.
4.2 Any quotes provided by the Company are based on the information supplied by the Customer. If that information is incomplete or inaccurate, the Company may amend the quote accordingly.
4.3 Unless expressly stated otherwise, prices are exclusive of any parking charges, congestion charges, tolls, or other third-party fees, which will be added to the final invoice where applicable.
4.4 Additional charges may apply if the job overruns the agreed time due to delays caused by the Customer, inadequate access, additional items not disclosed at booking, or other circumstances beyond the Company’s control.
5. Payments
5.1 The Customer agrees to pay the Company the charges for the Services as set out in the booking confirmation or as otherwise agreed in writing prior to the commencement of the Services.
5.2 The Company may require full or partial payment in advance, or a deposit, to secure the booking. Any such requirement will be communicated to the Customer at the time of booking.
5.3 Unless otherwise agreed, payment of any balance is due immediately upon completion of the Services. The Company reserves the right to refuse to unload Goods until payment is received in full.
5.4 The Company accepts the payment methods specified at the time of booking. The Customer is responsible for ensuring that payment can be completed using their chosen method.
5.5 If payment is not made when due, the Company may charge interest on overdue amounts at the statutory rate applicable in England and Wales, calculated on a daily basis from the due date until the date of actual payment.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by giving notice to the Company through the same channel used for the booking or another method accepted by the Company.
6.2 If the Customer cancels more than 48 hours before the agreed start time, any deposit paid may be refunded at the Company’s discretion, subject to any reasonable administrative charges.
6.3 If the Customer cancels within 48 hours of the agreed start time, the Company reserves the right to retain any deposit paid and may charge a cancellation fee up to a reasonable percentage of the total estimated cost, reflecting the Company’s lost opportunity and administrative costs.
6.4 If the Customer cancels on the day of the Service or fails to be present at the agreed time and place, the Company may charge up to the full estimated cost of the booking.
6.5 If the Customer wishes to change the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Amendments may be treated as a cancellation and new booking if significant changes are requested.
6.6 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to vehicle breakdown, staff illness, adverse weather, or safety concerns. In such cases, the Company will offer an alternative date or a refund of any sums paid for Services not provided, but will not be liable for any consequential loss.
7. Customer Responsibilities
7.1 The Customer is responsible for ensuring that:
a) All Goods are properly packed and labelled, unless packing services have been expressly agreed.
b) Fragile or delicate items are clearly identified and, where possible, adequately protected.
c) Access to the Service Address is safe, lawful, and unobstructed.
d) Any parking restrictions are communicated in advance and suitable parking is arranged where necessary, including permits if required.
e) All Goods to be moved are ready for collection at the agreed time.
7.2 The Customer must not ask the Company to transport any prohibited items, including but not limited to explosives, flammable materials, illegal goods, live animals, or perishable foodstuffs that may deteriorate in transit.
7.3 The Customer, or an authorised representative, must be present at both the collection and delivery addresses to supervise the move, confirm which items are to be transported, direct the placement of items at the destination, and sign any documentation reasonably required by the Company.
8. Access, Parking and Delays
8.1 The Customer is responsible for ensuring that adequate access is available at both collection and delivery addresses, including lift access where relevant, and that large items can be moved safely through doorways, stairwells, and corridors.
8.2 Any delays caused by restricted access, waiting for keys, lack of parking, or other issues not caused by the Company may result in additional charges based on the Company’s applicable hourly or waiting time rates.
8.3 If the Company reasonably considers that access is unsafe or that moving certain items would risk damage to property, Goods, or personal injury, it may refuse to move those items or may do so only after the Customer has acknowledged the risk in writing where possible.
9. Liability for Loss or Damage
9.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss or damage is subject to the limitations in this clause.
9.2 The Company will not be liable for:
a) Loss or damage arising from the Customer’s failure to pack items properly, unless packing services have been provided by the Company.
b) Damage to items that are inherently fragile or of high value, such as glass, artwork, antiques, jewellery, or electronic equipment, unless the Customer has specifically notified the Company in advance and appropriate arrangements have been agreed.
c) Normal wear and tear, minor scratches or scuffs that may occur despite reasonable care during moving.
d) Loss or damage arising from atmospheric or climatic conditions, including damp, mould, or temperature changes.
e) Any loss or damage where the Goods are moved against the Company’s advice due to safety or access concerns.
9.3 The Customer must inspect the Goods upon completion of the Services and notify the Company of any apparent loss or damage as soon as reasonably practicable and in any event within 48 hours of completion. Failure to notify within this period may affect the Company’s ability to investigate and may limit any liability.
9.4 To the fullest extent permitted by law, the Company’s total liability for loss or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to a reasonable amount having regard to the value of the Goods and the charges paid for the Services, and in any case shall not exceed a fair and proportionate sum in line with industry practice.
9.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.
10. Exclusions of Liability
10.1 The Company will not be liable for any indirect or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.
10.2 The Company is not responsible for any loss arising from delays caused by traffic, road closures, adverse weather, accidents, or other events beyond its reasonable control.
10.3 The Company does not accept responsibility for any electrical or mechanical derangement of Goods, including appliances or equipment, unless there is clear evidence of mishandling by the Company’s personnel.
11. Waste, Disposal and Environmental Compliance
11.1 The Company operates in accordance with applicable waste and environmental regulations in the United Kingdom. The Company is not a general waste carrier unless this has been expressly agreed and documented.
11.2 The Customer must not present general household waste, construction rubble, hazardous materials, or any items classified as controlled waste for removal unless expressly agreed and priced for in advance.
11.3 Where the Company agrees to remove items for disposal, the Customer confirms that they are the owner of those items or are authorised to dispose of them.
11.4 The Company will use lawful disposal routes and reuse or recycling facilities where appropriate and available. Additional charges may apply for disposal services, which will be communicated to the Customer in advance where reasonably possible.
11.5 The Company reserves the right to refuse to handle or transport any waste or items if doing so would breach environmental, health and safety, or waste carriage regulations.
12. Insurance
12.1 The Company maintains appropriate insurance cover for its operations in line with industry standards.
12.2 It is the Customer’s responsibility to ensure that their own contents or business insurance is adequate to cover the full value of their Goods during the move. The Company strongly recommends that Customers check their own policy terms before the Service date.
13. Complaints
13.1 If the Customer has any concerns or complaints about the Services, they should raise them with the Company as soon as possible so that the Company has an opportunity to address the issue.
13.2 The Company will investigate complaints in a fair and timely manner and may request further information or evidence from the Customer to assist in resolving the matter.
14. Data Protection and Privacy
14.1 The Company will collect and process personal data only as necessary to provide the Services, manage bookings, take payment, and comply with its legal obligations.
14.2 The Company will take reasonable steps to safeguard personal data and will not sell or share it with third parties other than as necessary for the performance of the Services or as required by law.
15. Changes to These Terms
15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking.
15.2 Any material changes to the Terms and Conditions will be made available by the Company, and Customers are encouraged to review them periodically.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
17.1 If any provision or part-provision of these Terms and Conditions is or becomes invalid, unlawful or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the Terms and Conditions.
18. Entire Agreement
18.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer relating to the provision of the Services and supersede any prior agreements, understandings or arrangements, whether written or oral.
18.2 No variation of these Terms and Conditions shall be effective unless it is agreed in writing by the Company.
